Contact Us

f12-bet-casino, as operated for Canadian users via f12bet-casino-ca.com, provides several ways to contact support regarding the online sportsbook and casino platform. This page explains how to reach customer support, what you can expect when you contact them, and which additional complaint and regulatory channels are available to you as a player in Canada (excluding Ontario) as of 2025.

OBSERVE - Available Contact Channels

• Primary email support: You can contact customer support by email at support@f12bet-casino-ca.com. This channel is suitable for detailed queries, uploading documents, and following up on ongoing cases. Email support operates 24/7, but responses are typically sent within one business day, depending on workload and the complexity of your request.
• 24/7 live chat on the casino site: Live chat is available directly on the casino interface and is the fastest way to obtain help with urgent issues such as login problems, unsettled bets, or payment questions. During testing, connection times varied from under 30 seconds to around five minutes before reaching a human agent. Actual response times may fluctuate based on traffic and time of day.
• Contact form on this page: You can also reach out using the contact form below by providing a valid email or messenger contact and a clear description of your request. The form is best for general questions, feedback about your experience, or assistance in understanding terms, privacy, responsible gambling information, and dispute procedures related to f12-bet-casino.
• No telephone support: The operator does not provide any official telephone support numbers in the current documentation. All official communication should be conducted via email, live chat, or written forms. If you encounter third parties claiming to offer phone support for f12-bet-casino, treat them with caution and verify information through the official channels described here.

EXPAND - What We Can Help You With

• Account, access, and technical issues: Use email, live chat, or the form below if you have trouble logging in, if your account appears locked, or if you encounter technical errors on the site. Include your registered username, the device and browser you are using, and any error messages you see. For your security, never share your password or full payment-card details in written communication.
• Payments, withdrawals, and verification: For questions about deposits, withdrawals, pending transactions, or account verification (KYC), contact support@f12bet-casino-ca.com or use live chat. Payments for f12-bet-casino may be processed by third-party partners such as Pix Star Brasil Pagamentos Ltda. This partner manages payment processing and is not a customer support channel, so all issues must still be raised directly with the f12-bet-casino support team.
• Responsible gambling and account limits: You may contact support to request reality checks, deposit limits, loss limits, time-out periods, or self-exclusion. Support staff can explain how these tools work on the platform and help you apply or modify them. In addition, Canadian players are strongly encouraged to consult provincial responsible gambling resources and independent counselling services in their place of residence if they are concerned about their gambling behaviour.
• Complaints and dispute escalation: If you are dissatisfied with how your question has been handled, you may file a complaint via email or live chat, clearly marking it as a "Complaint" and including all relevant details (account ID, transaction IDs, screenshots, and prior correspondence). If, after exhausting the internal process, you still believe your issue remains unresolved, you may escalate the matter to the regulator Antillephone N.V., as described below.

REFLECT - Legal, Regulatory, and Regional Notices for Canadian Players

• Licensing and regulatory status: f12-bet-casino is operated by F12 Gaming N.V., a public limited company (N.V.) registered in Curaçao under company number 159643. The operator holds an online gambling licence number 8048/JAZ2022-022 issued under the master licence 8048/JAZ by Antillephone N.V. on behalf of the Government of Curaçao. As of 2025, the brand operates for Canadian players (outside Ontario) as a so‑called "grey‑market" site and does not hold any Canadian federal or provincial gambling licence.
• Canada and Ontario compliance note: f12-bet-casino is not licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and is not legally permitted to accept players from Ontario. If you are physically located in Ontario, you should not register or play on the site. Players from other Canadian provinces who choose to play here rely primarily on Curaçao's regulatory framework and do not benefit from Canadian provincial regulatory protections, deposit guarantee schemes, or local dispute resolution mechanisms.
• Corporate and correspondence details: The registered address of F12 Gaming N.V. is Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. This is a legal and corporate address only; it is not a customer service office and does not provide walk‑in or telephone support. Payment services may be facilitated by affiliated entities such as Pix Star Brasil Pagamentos Ltda in Brazil. All player-facing support should, however, always start with the channels described in this contact page.
• Regulator and complaint escalation (Antillephone N.V.): If you have followed the internal complaint procedure with f12-bet-casino and are still dissatisfied with the outcome, you may contact the Curaçao regulator's service provider at certria@gaminglicences.com. You should attach a clear summary of your case, your account details, relevant dates, and supporting evidence. Antillephone N.V. also provides a complaint contact form on its website (exact URL subject to change); this may be used where available. There is no independent ADR body mentioned (such as eCOGRA or IBAS); disputes escalate only from the casino to Antillephone N.V.

Terms, Privacy, and Responsible Gambling Information

• Terms and conditions: The detailed terms governing your use of f12-bet-casino, including bonus rules, game rules, and dispute clauses, are published by the operator on its main terms page, currently available on the global site at https://f12.bet/br/dr/i/terms/terms. When you contact support, they may refer you to specific clauses within these terms. Always review the most recent version of the terms before raising a dispute.
• Privacy and data protection: Information on how your personal data is collected, used, stored, and shared is set out in the privacy policy at https://f12.bet/br/dr/i/terms/privacy. By contacting support or using the form below, you consent to your information being processed according to that policy. Customer communications may be logged and retained for security, regulatory, and quality‑assurance purposes.
• Responsible gambling resources: The operator's responsible gambling page is available at https://f12.bet/br/dr/i/terms/responsible, where you can learn about the in‑platform tools and recommendations for safer play. In addition, Canadian residents should consider contacting independent provincial problem‑gambling services and counselling organizations in their home province if they experience harm or loss of control related to gambling.

How to Use the Contact Form

1. Provide accurate contact details: In the field labelled "E-mail / Messenger", enter an email address or messenger handle that you actively use. Support will rely on this information to reply to you, so please make sure it is correct and accessible.
2. Describe your request clearly and safely: In the "Message" field, describe your question or issue in as much detail as possible, including your username, relevant dates, transaction IDs, and any steps you have already taken. Do not include your password, full payment-card numbers, or other highly sensitive financial information in your message.
3. Submit once and await a response: After checking your details, click "Submit" to send your request. You should receive at least an acknowledgement within one business day, although complex cases may take longer to resolve. If you do not receive any response within a reasonable time, you may follow up via support@f12bet-casino-ca.com or the live chat function on the casino site.

Regional Compliance Note: This contact information is prepared for users accessing f12-bet-casino through f12bet-casino-ca.com in 2025. It reflects the Curaçao licensing framework and the grey‑market status of the brand in Canada (excluding Ontario). It is provided for informational purposes only and does not constitute financial, legal, or tax advice. For independent guidance, you should consult a qualified professional or your local regulator.