Terms & Conditions

These Terms govern your relationship with the operator of f12-bet-casino at https://f12bet-casino-ca.com and set out the legally binding conditions for access to and use of the services. By creating an account or using the site, you confirm you meet the legal age in your province/territory and are not located in Ontario. Operator: F12 Gaming N.V. (Curaçao reg. no. 159643), licensed by the Curaçao Gaming Authority under licence OGL/2025/245/0104 for international online gaming. Effective date: 31 October 2025.

Definitions

Observe: Clear terminology reduces ambiguity. Expand: Include operational and legal terms used across sections. Reflect: Definitions apply consistently throughout these Terms.

Operator: F12 Gaming N.V., holder of Curaçao licence OGL/2025/245/0104, providing the services on https://f12bet-casino-ca.com.
Website/Platform: The online service and related mobile interfaces at https://f12bet-casino-ca.com.
User/Player/You: A natural person who registers or uses the Website.
Account: A registered user profile with balances, settings, and history.
Bet/Wager: A confirmed stake placed on a game or event via the Platform.
Real Funds Balance: Cash deposited or won and withdrawable subject to these Terms.
Bonus/Bonus Balance: Promotional funds or free rounds subject to specific conditions and wagering requirements.
Game Provider: A third-party software supplier offering games on the Platform.
KYC: "Know Your Customer" identity, age, source-of-funds and risk checks.
Payment Method: A supported instrument (e.g., card, e‑wallet, bank transfer, crypto) linked to the Account owner.
Prohibited Jurisdiction: Any place where access/use is illegal or restricted, including Ontario, Canada.
Business Day: A day other than Saturday, Sunday, or public holiday in Curaçao.
CAD: Canadian dollars, the reference currency for Canadian Users unless otherwise shown in the cashier.

Account Registration

Observe: Access requires verified identity and legal age. Expand: Apply CA-specific age and location conditions with KYC/AML safeguards. Reflect: Users must provide accurate data and protect credentials.

Eligibility and age

You must be at least the legal gambling age in your province/territory: typically 19 (e.g., BC, ON), and 18 in Alberta, Manitoba, and Quebec. In all cases you must be 18+.
Access from Ontario is prohibited; you must not use the Website while located in Ontario.
You confirm you act on your own behalf, not as agent or on behalf of a third party.

Registration and verification

Provide complete and accurate information and complete email/SMS verification.
KYC is mandatory. We may request government ID, proof of address, payment method ownership proof, and source-of-funds/source-of-wealth documents.
We may conduct sanctions, PEP, adverse media and affordability checks and use geolocation tools.
We may suspend or close accounts that fail verification or trigger AML/CTF concerns.

User obligations

Maintain one Account only; duplicate accounts may be closed and bonuses voided.
Keep credentials confidential and use strong passwords; you are responsible for activity under your Account.
Update details promptly and use only payment methods in your own name.
Use the Website for personal entertainment only; no automated tools, bots, or scripts.

Betting & Gameplay Rules

Observe: Bets must be clear, final, and fair. Expand: Set acceptance, error, and conduct standards, including live and chat behavior. Reflect: Provide protective remedies and voiding principles.

Placing bets: A bet is accepted when it appears as "confirmed" in your history. Minimum/maximum stakes, payout limits, and eligible markets/games are displayed within each game or market and may vary by User, event, or Provider.
Modification/cancellation: Once accepted, bets cannot be cancelled by you. We may void bets for palpable/obvious error, regulatory breaches, technical malfunctions, or where prohibited by law.
Game results: Casino game outcomes are determined by the Provider's RNG or game rules. In case of partial system failure, affected bets may be voided and stakes returned.
Live play and latency: Network delays may impact live games. We may suspend markets or reject bets during material changes (e.g., dealing/spin in progress).
Fair play: Collusion, advantage play exploiting bugs, multi-accounting, using VPN/proxies to evade restrictions, or any fraudulent activity is prohibited and may result in voided bets and account action.
Chat rules (live casino): No insults, harassment, hate speech, spam, self-promotion, sharing personal data, or solicitation. Follow dealer and host instructions.

Bonus Terms

Observe: Promotions require transparent eligibility, wagering, and expiry. Expand: Restrict abusive play and clarify fund order and stacking. Reflect: Bonus terms complement, and may override, general rules where stated.

Activation and eligibility: Each offer sets specific eligibility (e.g., new/returning users, province restrictions), activation steps, and any bonus code requirements. One offer per person, household, IP, device, or payment method unless stated otherwise.
Wagering requirements: The required wagering multiple, eligible games, and any max-bet cap while wagering are specified in the offer and in your bonus wallet. Wagers using real funds generally contribute before bonus funds are used.
Timeframes and expiry: Bonuses/free spins have defined validity and wagering windows (shown with the offer). Unused or unmet bonuses expire and are removed with any associated bonus winnings, unless required otherwise by law.
Game contributions: Different games contribute differently to wagering (e.g., slots commonly 100%, table/live games lower or excluded). Contribution tables appear on the offer page.
Prohibited actions: Low-risk or hedged betting, equal/zero risk bets, delaying bonus rounds/free spins for later play with real funds, betting above the max-bet while wagering, or using multiple accounts/payment methods to abuse promotions are forbidden.
Combining promotions: Promotions cannot be combined unless expressly permitted. If multiple apply, the order is shown in your wallet; real funds are staked before bonus funds unless stated otherwise.
Withdrawal impact: Withdrawing real funds before completing wagering may forfeit the active bonus and related winnings, as indicated in the offer.

Payments & Withdrawals

Observe: Set clear methods, limits, timings, and AML/KYC conditions. Expand: Address CAD processing, PSP fees, crypto specifics, and chargebacks. Reflect: Protect Users through transparent rules and reversible-error refunds.

Methods: Supported options (availability varies by User): cards, bank transfer/Interac-type services, e‑wallets, and select crypto assets via approved processors. Only methods in your own name may be used.
Deposits: Funds appear once approved by the payment processor. We may set or vary minimum/maximum limits per method; current limits and any processor fees are shown in the cashier.
Withdrawals: Subject to completed KYC and security checks. We may require return to the original source method. Processing times depend on verification status, method, and business days; the cashier displays estimated timelines.
Currency and conversion: CAD is the reference currency for Canadian Users when available. If conversion occurs, rates are set by the PSP or our processor at time of processing; we are not responsible for exchange rate movements.
Fees: We aim not to charge deposit/withdrawal fees but may pass through reasonable third‑party charges; any such fees are disclosed in the cashier before you confirm.
Crypto notice: Where crypto is supported, network fees, confirmations, and volatility apply. The value converted to your Account currency is determined at the processor's quoted rate when settled.
Chargebacks and reversals: Filing a chargeback may lead to suspension, recovery of amounts and costs, and reporting to relevant authorities and processors.
Refunds and voids: If a bet is voided due to technical error or regulatory reasons, the stake is returned to your Real Funds Balance. Bonuses are non‑redeemable and may be removed on breach or expiry.

Limitation of Liability

Observe: Define Operator obligations and realistic risk allocation. Expand: Exclude indirect losses arising from outages or third‑party failures. Reflect: Cap exposure per bet, subject to non‑excludable rights.

Operator duties: We provide the Platform with reasonable skill and care, publish rules and results from Game Providers, and credit balances accurately.
No warranties: Services are provided "as is" and "as available." We do not warrant uninterrupted access or error‑free operation.
Exclusions: To the extent permitted by law, we are not liable for: network/ISP failures, device/browser issues, third‑party processor or provider outages, viruses beyond our reasonable control, or indirect, incidental, punitive, or consequential damages.
Cap on liability: For any claim relating to a specific bet, our maximum aggregate liability is limited to the amount of the stake placed on that bet. For non‑bet specific claims, liability is limited to the lesser of your net deposits over the prior 30 days or an amount permitted by applicable law.
Consumer rights: Nothing excludes non‑waivable statutory rights under applicable Canadian consumer protection laws.

Intellectual Property Rights

Observe: Content and software are protected works. Expand: Limit use to personal, non‑commercial purposes. Reflect: Prohibit copying, reverse engineering, and redistribution.

All content, trademarks, domain names, game titles, software, source code, graphics, audio, and video on the Website are owned by the Operator or its licensors and are protected by copyright and related laws.
You receive a limited, revocable, non‑transferable licence to access and use the Website for personal entertainment only.
You must not copy, reproduce, adapt, distribute, display, publish, decompile, reverse engineer, create derivative works from, or exploit any part of the Website without prior written consent.

Privacy & Data Protection

Observe: Data processing must be transparent. Expand: Reference policy and CA privacy norms. Reflect: Consent to KYC and security processing.

We process personal data as described in our Privacy Policy available on the Website. By using the services, you acknowledge that your data will be processed for account creation, KYC/AML, fraud prevention, service provision, and legally required retention.
We aim to align with Canada's PIPEDA and applicable provincial privacy laws, in addition to Curaçao licensing requirements.
Cookies and similar technologies are used as described in our Cookie/Privacy Policy.

Changes to Terms

Observe: Users should receive clear notice of updates. Expand: Provide opt‑out via discontinuation and withdrawal of real funds. Reflect: Urgent legal/safety updates may apply immediately.

We may update these Terms to reflect legal, regulatory, security, or operational changes.
Where material, we will notify you by in‑account message, email (if available), and/or a prominent banner on the Website before the change takes effect, unless immediate changes are required by law or security.
If you disagree with updated Terms, you must stop using the Website and may withdraw your Real Funds Balance subject to these Terms.
Continued use after the effective date constitutes acceptance.

Termination & Suspension

Observe: Define fair triggers and outcomes. Expand: Include AML, fraud, and jurisdiction breaches, plus self‑exclusion. Reflect: Protect real funds consistent with law and licence duties.

By you: You may close your Account at any time via support. We will pay out your Real Funds Balance (less any outstanding chargebacks/fees) once verification is complete.
By us (suspension/closure): Grounds include suspected fraud, AML/CTF concerns, chargebacks, policy breaches, abusive play, multi‑accounting, use from Ontario or other Prohibited Jurisdictions, failure to complete KYC, or regulatory orders.
Investigation holds: We may freeze balances and withhold bonuses pending investigation. Proven breaches may lead to voided bonuses and confiscation of illicit gains.
Self‑exclusion and RG: We provide account limits and self‑exclusion tools. If you self‑exclude, access is blocked; Real Funds Balances are returned subject to verification and applicable rules.
Notice: We will notify you of suspension/closure reasons where legally permissible and not prejudicial to investigations.

Governing Law & Jurisdiction

Observe: Cross‑border services require a clear forum and governing law. Expand: Respect non‑excludable Canadian consumer rights. Reflect: Provide a layered dispute process.

Informal resolution: Contact support via the Website to allow us to investigate and resolve your complaint. We aim to respond within 10 Business Days and resolve within 30 where possible.
Escalation: If unresolved, you may request an internal review. Where required by our licence, you may submit a complaint through the Curaçao Gaming Authority's designated channel.
Governing law and forum: These Terms are governed by the laws of Curaçao, without prejudice to mandatory consumer protection laws of your Canadian province/territory of residence. Subject to such rights, disputes may be brought before the competent courts in Curaçao or resolved via arbitration seated in Curaçao, as permitted by applicable law.
Ontario notice: Services are not offered to Ontario residents; users located in Ontario must not use the Website.

Regional Compliance Note: Nothing in this section limits any non‑waivable rights you may have under Canadian law, including the right to bring certain claims in your local small claims court where permitted.

Contact Information

Observe: Users need clear contact routes. Expand: Provide support and legal correspondence options consistent with available data. Reflect: Avoid unverifiable details; direct users to official Website.

Official Website (Canada): https://f12bet-casino-ca.com
Customer Support: Please use the secure support tools available after sign‑in on the Website.
Operator (legal entity): F12 Gaming N.V., company registration number 159643, Curaçao; licence OGL/2025/245/0104 (Curaçao Gaming Authority).
Email/Phone: Not specified. Where available, current contact details are published on the Website.
Mailing/legal address: Not specified. Formal legal notices may be submitted through the Website's support channel until a mailing address is posted.

For the avoidance of doubt, all references to the brand in this document relate solely to operation via https://f12bet-casino-ca.com.