Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website f12bet-casino-ca.com (the "Site"), operated under the brand f12-bet-casino. By registering an account or using any services on the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site. Effective date: 6 November 2025.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator - F12 Gaming N.V., a public limited company (N.V.) incorporated under the laws of Curaçao, company number 159643, with registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao, operating the Site under the brand f12-bet-casino.
Site - The online gambling platform accessible at https://f12bet-casino-ca.com, offering sports betting and online casino products to eligible players.
User or Player - Any natural person who accesses the Site, creates an account, or places a Bet or Wager, subject to meeting the eligibility requirements set out in these Terms.
Account - A personal, individual user account registered on the Site, used to access the services, hold funds, place Bets and Wagers, and participate in promotions.
Bet - Any stake placed by a Player on a sports, esports, or other event offered in the sportsbook section of the Site, with potential for a return based on the outcome.
Wager - Any stake placed by a Player on a casino, live casino, or similar game, including spins, hands, rounds, or game entries.
Bonus - Any promotional benefit offered by the Operator, including bonus funds, free bets, free spins, cashbacks, or other promotional rewards, which may be subject to specific conditions.
Bonus Funds - Funds credited to a Player's Account as part of a Bonus, which may be subject to wagering requirements, restrictions, and expiry rules before withdrawal.
Real Money Balance - The portion of a Player's Account balance consisting of deposited funds and any winnings derived from such funds that are not subject to active wagering requirements.
Wagering Requirements - The total value of eligible Wagers or Bets a Player must place before Bonus Funds and associated winnings become withdrawable.
Payment Processing Partner - A third-party entity authorized by the Operator to process deposits, withdrawals, and related payment transactions, including Pix Star Brasil Pagamentos Ltda for certain transactions.
Regulator - Antillephone N.V., a licensed master operator under the Government of Curaçao, which authorizes and supervises the Operator's online gambling activities under licence number 8048/JAZ2022-022.
Restricted Jurisdiction - Any country, province, territory, or region where online gambling with the Operator is prohibited by law or where the Operator has chosen not to offer its services, including the Canadian province of Ontario.

Account Registration

Eligibility and Age Requirements

Minimum age: You may only register an Account and use the Site if you are at least 18 years old and at or above the legal age for gambling in your province or territory of residence in Canada. In several Canadian provinces and territories, this legal age is 19; where the local law sets a higher age than 18, that higher age applies.
Canadian scope: The Site is intended for Players located in Canada, excluding the province of Ontario. f12-bet-casino does not hold a licence from the Alcohol and Gaming Commission of Ontario (AGCO) and does not permit Players located in Ontario to register or use the services.
Legal capacity: By opening an Account you confirm that you are legally capable of entering into binding contracts and that online gambling is lawful for you under all applicable laws.
One account rule: Each Player may hold only one Account on the Site. Multiple Accounts, including those registered under different emails or identities, are strictly prohibited.

Account Creation Process

Registration details: To open an Account, you must complete the online registration form, providing accurate and complete information including, at a minimum, your full legal name, date of birth, residential address, email address, and any other information requested by the Operator.
Email verification: You may be required to verify your email address by clicking an activation link sent to your registered email. The Operator may restrict access to the Account until verification is completed.
Truthfulness of data: You undertake to provide truthful, current, and accurate information and to update it promptly if any details change. The Operator may suspend or close Accounts with false or misleading information.
Username and password: During registration you must choose login credentials (such as a username and password). You are solely responsible for keeping these credentials confidential and for all activities conducted through your Account.

Know Your Customer (KYC) and Verification

Verification documents: To comply with anti-money laundering (AML), counter-terrorist financing (CTF), and age verification rules, the Operator may request identity and address documents at any time. These may include a government-issued photo ID, proof of address (such as a utility bill or bank statement), proof of payment method ownership, and any other documents reasonably required.
Verification timing: The Operator may, at its discretion, restrict deposits, limit gameplay, or block withdrawals until KYC procedures have been completed to its satisfaction. In some cases, verification may be required before any withdrawal is processed.
Additional checks: The Operator may perform electronic checks, including through third-party verification providers, to confirm your identity, age, and location. By using the Site, you consent to such checks, subject to applicable privacy laws.
Failure to verify: If you fail to provide requested documents, provide falsified documents, or otherwise fail verification, the Operator may suspend or close your Account, cancel Bonuses, and, where required by law or regulatory guidance, void Bets and Wagers and return any remaining Real Money Balance (net of applicable fees and charges).

User Obligations and Account Security

Account security: You are responsible for maintaining the security of your Account credentials and for any activity carried out under your Account. You must not share your login details with any third party or allow another person to use your Account.
Unauthorized access: If you suspect that your Account has been compromised or accessed without your authorization, you must immediately notify the Operator via support@f12bet-casino-ca.com or via Live Chat and change your password.
Use for lawful purposes only: You may not use the Site or your Account for any unlawful purpose, including fraud, money laundering, or any activity that violates Canadian law, Curaçao law, or any other applicable law.
Accuracy of location: You must not use VPNs, proxies, or other technical means to disguise your location or to access the Site from Restricted Jurisdictions (including Ontario). The Operator may use geolocation tools to monitor compliance.

Betting & Gameplay Rules

General Gameplay Principles

Product scope: The Site offers a combined sportsbook and online casino, including slots, table games, live dealer games, and sports betting. The rules of each game or bet type, including odds and pay tables, are made available within the relevant game or betting interface and form part of these Terms.
Game rules and house edge: Each game and betting market has its own rules, payout structures, and house edge. You are responsible for familiarizing yourself with these rules before placing any Bet or Wager. By playing, you acknowledge that outcomes are determined by random number generators (RNGs) or event results and that you may lose some or all of your stake.
Time-sensitive offers: Certain promotions, odds boosts, or special markets may be available only for limited periods. Once removed from the Site, such offers are no longer available.

Placing Bets and Wagers

Minimum and maximum limits: Each game and betting market sets minimum and maximum Bet or Wager amounts, which may vary by product and Player profile. These limits are displayed within the relevant interface and may be adjusted by the Operator at any time.
Bet placement: A Bet or Wager is deemed placed once it has been accepted by the Operator's servers and appears in your betting or game history. If a technical error prevents confirmation, the Bet or Wager may be considered void.
Account balance: You may only place Bets or Wagers using available funds in your Account (Real Money Balance and, where permitted, Bonus Funds). The Site does not offer credit or negative balances.
Bet acceptance: The Operator reserves the right to refuse or limit any Bet or Wager, to limit maximum potential payouts, or to close markets where necessary for risk management, regulatory, or integrity reasons.

Cancellation and Modification of Bets

Player-initiated changes: Once a Bet or Wager has been accepted and confirmed, it generally cannot be cancelled or modified by the Player. Some products may allow cash-out or partial cash-out features, which are provided at the Operator's discretion and subject to specific conditions.
Operator corrections: The Operator may cancel or adjust Bets or Wagers in the event of manifest error, including but not limited to incorrect odds, obvious line errors, or technical malfunctions. In such cases, Bets may be settled at corrected odds or voided, with stakes returned.
Aborted or unfinished games: If a casino game round is interrupted due to technical failure, the outcome will be determined according to the rules of the game and the Operator's logs. Where results cannot be reliably reconstructed, the Operator may void the affected Wagers and return stakes.

Live Casino, Live Betting, and Chat Conduct

Respectful behavior: In live casino games, live betting environments, and any chat or messaging functions, you must behave respectfully towards dealers, hosts, agents, and other Players. Abusive, racist, sexist, threatening, or otherwise offensive language is strictly prohibited.
Prohibition of collusion and fraud: You must not engage in collusion, cheating, use of bots or automated systems, advantage play strategies that exploit technical vulnerabilities, or any fraudulent activity. The Operator may nullify affected Bets or Wagers, confiscate funds associated with fraud, and close relevant Accounts.
Responsible gambling: You should gamble only with money you can afford to lose. Information and tools related to responsible gambling are available via the Site, and a dedicated responsible gaming policy is accessible through the global pages of f12-bet-casino. You may request account limits or self-exclusion by contacting support.
Recording and misuse of content: You must not record, rebroadcast, or otherwise misuse live game streams, dealer images, or chat content. Any such behavior may result in Account suspension and potential legal action.

Bonus Terms

General Bonus Conditions

Separate terms: Bonuses and promotions are governed by these general Bonus Terms and any specific rules presented with each promotion. In the event of conflict, the specific promotion rules prevail.
Eligibility: Bonuses may be limited to certain Players (for example, new Players, Players from specific regions outside Ontario, or Players invited by email). The Operator may withhold or withdraw Bonuses from Accounts that do not meet eligibility criteria.
One offer per person: Unless explicitly stated otherwise, each Bonus is limited to one per person, household, IP address, device, and payment method.

Activation and Wagering Requirements

Activation: Some Bonuses require the use of a bonus code during deposit, while others are automatically credited. Activation rules are displayed in the offer description. Failure to comply with these rules may result in non-activation of the Bonus.
Wagering obligations: Bonus Funds and any winnings derived from them are subject to wagering requirements. For example, a 30x wagering requirement on Bonus Funds of C$100 means you must place eligible Wagers totaling C$3,000 before Bonus Funds become withdrawable. The exact multiple and eligible games are specified in each promotion.
Timeframes: Bonuses, free bets, or free spins may have expiry periods (for example, 7, 14, or 30 days) clearly stated in each offer. Once expired, unused Bonuses and any associated winnings may be forfeited. As of 2025, all promotional timeframes displayed on the Site are to be interpreted in calendar days from the moment the Bonus is credited.
Contribution of games: Different games contribute differently towards wagering requirements. Typically, most slots contribute 100%, while table games, live casino, and some special games contribute less or 0%. The contribution table is listed in the bonus rules and may be updated from time to time.

Prohibited Actions and Games

Irregular play: The Operator may consider certain betting patterns or strategies to be irregular play for the purposes of Bonuses, including but not limited to low-risk or zero-risk betting, equal/hedged bets, or deliberately delaying game rounds. Such activity may result in the forfeiture of Bonus Funds and related winnings.
Game restrictions: Some games or bet types may be excluded from wagering requirements or from play with Bonus Funds. These restrictions are listed in the promotion terms. Placing Wagers on restricted games while a Bonus is active may lead to cancellation of the Bonus and related winnings.
Bonus abuse: Opening multiple Accounts, colluding with others, using VPNs to claim region-specific offers, or abusing promotional mechanics in any way constitutes Bonus abuse. The Operator may close Accounts, cancel Bonuses, and confiscate associated winnings in such cases.

Combining Promotions and Bonus Priority

Non-cumulative offers: Unless explicitly stated, Bonuses and promotions cannot be combined. You may only have one active wagering Bonus at a time. Attempts to stack multiple Bonuses may result in cancellation of one or more offers.
Funds priority: When both Real Money Balance and Bonus Funds are available, Real Money Balance is usually staked first, followed by Bonus Funds, unless otherwise specified in the promotion rules or in the Site's help section.
Withdrawal before completion: If you request a withdrawal before meeting wagering requirements, the Operator may cancel the active Bonus and remove any Bonus Funds and associated winnings, paying out only your remaining Real Money Balance.

Payments & Withdrawals

Deposit Methods and Processing

Supported methods: The Site supports a variety of payment methods, which may include bank cards, e-wallets, bank transfers, and certain cryptocurrencies, subject to availability in your province or territory. The exact methods available are displayed in the cashier section.
Payment processing partners: Some transactions may be processed by third-party partners, including Pix Star Brasil Pagamentos Ltda and other regulated payment processors. These entities act as Payment Processing Partners and appear on your bank or card statement where applicable.
Currencies: Deposits and withdrawals for Canadian Players are generally processed in Canadian dollars (CAD), although some methods may require currency conversion. Any foreign exchange fees or conversion rates are set by your bank or payment provider.
Minimum and maximum deposits: Each payment method has minimum and maximum deposit limits, which are displayed in the cashier. The Operator may adjust these limits over time and may apply individualized limits for risk management or responsible gambling purposes.

Withdrawals and Verification

Withdrawal methods: Withdrawals are typically processed using the same method used for deposits, where technically feasible and permitted by the Operator and payment providers. If a method does not support withdrawals, an alternative method may be offered.
Processing times: The Operator aims to review withdrawal requests within a reasonable period, typically within 24-72 hours. Actual receipt of funds depends on your bank or payment provider and may take longer, especially for bank transfers or cross-border transactions.
KYC and AML checks: Before processing withdrawals, the Operator may require you to complete KYC verification and provide additional documentation. Failure to comply may result in delays or cancellation of the withdrawal, with funds remaining in your Account until verification is complete.
Fees: The Operator may apply reasonable fees for certain withdrawals, especially where frequent or small-value withdrawals are requested, or where currency conversion is required. Any applicable fees will be disclosed in the cashier or before confirming the transaction.

Limits, Holds, and Refunds

Withdrawal limits: The Operator may impose daily, weekly, or monthly withdrawal limits, which may differ based on your Account status, payment method, and risk profile. High-value withdrawals may be paid out in instalments.
Security holds: In cases of suspected fraud, chargebacks, money laundering, or other security concerns, the Operator may temporarily hold or freeze funds while investigating. Where appropriate, the Operator may report suspicious activity to relevant authorities.
Refunds of deposits and Bets: The Operator is not obliged to provide refunds for validly settled Bets or completed game rounds. In rare cases involving technical errors, unauthorized use, or legal obligations, the Operator may void Bets and Wagers and refund the underlying stakes to your Account.
Bonuses and refunds: If a Bet or Wager placed with Bonus Funds is voided, the stake may be returned as Bonus Funds, and any associated wagering requirements may remain in effect. Bonus Funds themselves are not redeemable for cash except as expressly permitted by specific promotion rules.

Limitation of Liability

Operator Obligations and Fairness

Licensed operations: The Site is operated by F12 Gaming N.V. under licence number 8048/JAZ2022-022 issued by Antillephone N.V. under the Government of Curaçao. The Operator is responsible for providing the services in accordance with this licence and with these Terms.
Fairness and integrity: The Operator uses certified random number generators (RNGs) and reputable software providers to ensure that game outcomes are fair and unbiased. Sportsbook settlements are based on official event results and clearly stated market rules.
Accuracy of information: While the Operator strives to ensure that odds, results, statistics, and account information are accurate, errors may occur. In such cases, the Operator may correct these errors, adjust settlements, or void affected Bets and Wagers.

Exclusions and Limitations

Technical failures: The Operator is not liable for any loss or damage arising from interruptions, delays, or failures caused by your equipment, Internet connection, telecommunications networks, or other third-party infrastructure. In the event of a system failure on the Operator's side, affected Bets or Wagers may be voided and stakes returned as described in these Terms.
Indirect damages: To the maximum extent permitted by applicable law, the Operator is not liable for indirect, incidental, consequential, or special damages, including loss of profits, loss of data, or loss of opportunity, even if advised of the possibility of such damages.
Liability cap: The Operator's total aggregate liability to you arising out of or in connection with any Bet, Wager, or use of the Site is limited to the lesser of (a) the amount of the stake for the Bet or Wager giving rise to the claim, or (b) the total amount of Real Money Balance you have deposited and not yet used or withdrawn in the 30 days preceding the event giving rise to the claim.
Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable laws, including mandatory consumer protection statutes in your Canadian province or territory of residence. Where such laws apply, they prevail to the extent of any inconsistency.

Intellectual Property Rights

Ownership of Content and Software

Proprietary rights: All content on the Site, including but not limited to text, graphics, logos, trademarks, designs, software, audio-visual materials, and game interfaces, is owned by the Operator or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Third-party providers: Some games and technologies are provided by third-party software suppliers, including entities such as F12 Gaming (a UK-based B2B software provider) and other licensed studios. All related intellectual property rights remain with those suppliers.
Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial entertainment purposes only, in accordance with these Terms.

Restrictions on Use

No copying or distribution: You must not copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, or create derivative works from any part of the Site or its content without prior written consent from the Operator and/or relevant rights holders.
No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of any software used on the Site, except as expressly permitted by applicable law and then only after contacting the Operator.
Trademarks: The trademarks, service marks, logos, and trade names displayed on the Site, including f12-bet-casino and related marks, are protected. You may not use them in any manner without the Operator's prior written consent.

Privacy & Data Protection

Privacy policy reference: Your personal data is collected, used, stored, and disclosed in accordance with the Operator's Privacy Policy, which is incorporated by reference into these Terms. The current Privacy Policy is available via links on the Site and on the global f12-bet-casino pages and may be updated from time to time.
Compliance with applicable laws: The Operator processes personal data in accordance with applicable data protection and privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation, as well as Curaçao laws and other international standards where applicable.
Cross-border transfers: Because the Operator and some of its service providers are located outside Canada (including in Curaçao and Brazil), your personal data may be transferred to and processed in other countries, which may have different data protection rules. Appropriate safeguards are applied where required by law.
Responsible gambling data: Information you provide in connection with responsible gambling tools (such as limits or self-exclusion) is also processed in line with the Privacy Policy and used to administer those tools and comply with legal obligations.

Changes to Terms

Right to amend: The Operator may amend these Terms from time to time to reflect changes in law, regulatory guidance, market practice, product offerings, or operational requirements.
Notification of changes: Material changes will be communicated by reasonable means, which may include posting an updated version of the Terms on the Site with a revised effective date, displaying in-site banners or pop-up notices, and/or sending notification to your registered email address.
Acceptance of changes: By continuing to use the Site or your Account after the updated Terms take effect, you are deemed to have accepted the amended Terms. If you do not agree with the changes, you must stop using the Site and may request closure of your Account.
Historical versions: The Operator may keep records of prior versions of these Terms and, upon request, may provide you with information about significant past changes that affect your rights.

Termination & Suspension

Operator-Initiated Suspension or Closure

Grounds for action: The Operator may suspend or close your Account, cancel active Bonuses, and restrict access to the Site in whole or in part where it reasonably suspects or confirms any of the following: (a) breach of these Terms; (b) underage gambling; (c) provision of false or misleading information; (d) fraud, collusion, or money laundering; (e) use of the Site from a Restricted Jurisdiction, including Ontario; (f) chargebacks or payment irregularities; or (g) abuse of Bonuses or technical vulnerabilities.
Compliance and safety: The Operator may also suspend or close Accounts to comply with legal or regulatory requirements, court orders, or instructions from the Regulator, or to protect Players and the integrity of the games.

Player-Initiated Closure and Self-Exclusion

Voluntary closure: You may request closure of your Account at any time by contacting customer support via email or Live Chat. After verifying your identity, the Operator will process your request within a reasonable timeframe.
Self-exclusion and limits: If you believe you may have a gambling problem, you can request self-exclusion or apply responsible gambling tools such as deposit, loss, or session limits. Details are provided on the Site and in the responsible gaming policy.

Consequences and Treatment of Funds

Notification: Where reasonably possible, the Operator will notify you by email of any suspension or closure, outlining the main reasons for the decision, except where legal or security considerations prevent such disclosure.
Remaining balances: Upon closure of your Account (whether initiated by you or the Operator), your remaining Real Money Balance, after deduction of any applicable fees, chargebacks, or confiscations permitted under these Terms or required by law, will generally be returned to you using a suitable payment method. Bonus Funds and associated winnings may be cancelled where closure is due to breach or abuse.
Pending Bets and Wagers: Bets and Wagers placed before suspension or closure will generally stand and be settled in accordance with these Terms, unless they are voided due to fraud, error, or regulatory obligations. The Operator may withhold settlement pending investigation.

Governing Law & Jurisdiction

Applicable law: These Terms, your use of the Site, and any disputes arising from or related to them are governed by the laws of Curaçao, without regard to conflict-of-law principles, subject to any mandatory consumer protection laws of your Canadian province or territory of residence that may provide additional rights.
Primary jurisdiction: Subject to the paragraph below, any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.
Canadian consumer rights: If you are a resident of Canada, you may have the right under mandatory local laws to bring certain disputes before the courts or tribunals of your province or territory of residence. Nothing in these Terms limits any such non-waivable right.
Dispute resolution process: Before initiating formal proceedings, you should first submit your complaint to the Operator's customer support. If the matter is not resolved to your satisfaction, you may escalate it to management as described in the Site's complaints procedure. If you remain dissatisfied, you may contact the Regulator, Antillephone N.V., including via the complaint email certria@gaminglicences.com, or through the contact form on the Regulator's website.
Ontario and local licensing note: f12-bet-casino does not hold any Canadian provincial gaming licence, including from the AGCO in Ontario. As a result, Players do not benefit from Canadian provincial regulatory protections, and disputes are not overseen by Canadian regulators but by the Curaçao Regulator identified above.

Contact Information

Website: Official Canadian-facing Site: https://f12bet-casino-ca.com. The global brand website is https://f12.bet, which may contain additional terms, policies, and resources applicable to your use of the services.
Customer support email: For general questions, account issues, complaints, and responsible gambling requests, contact support@f12bet-casino-ca.com.
Live Chat: 24/7 Live Chat support is available directly on the Site for registered and prospective Players. Response times may vary depending on demand.
Registered and legal address of Operator: F12 Gaming N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao.
Payment processing partner: Certain payment transactions for the Site may be processed through Pix Star Brasil Pagamentos Ltda and other authorized processors, acting as Payment Processing Partners.
Telephone: At present, no telephone support line is provided. All communications should be made via email or Live Chat.