Responsible Gaming

Responsible gaming at f12-bet-casino means treating casino and sports betting entertainment as a conscious, controlled leisure activity rather than a way to make money or solve financial problems. The purpose of this page is to help you observe your own behaviour, understand the risks of gambling, and make informed decisions before you play on f12bet-casino-ca.com.

f12-bet-casino is operated by F12 Gaming N.V., a Curaçao-licensed company, and accepts players from Canada (excluding Ontario) in a grey-market context. Local Canadian regulators do not supervise this site, so it is especially important that you apply strict self‑control and use the tools described below. Our support team and responsible gaming policies are designed to help you play safely, and you can contact us at any time if you need assistance or wish to limit or close your account.

This information is current as of 2025 and is provided for guidance only. It does not replace our Responsible Gaming Policy, Terms and Conditions or local laws, nor does it constitute legal advice.

Risk Awareness

Gambling always involves risk. Even when you play for fun, it is possible to lose more time and money than you intended. Observing early warning signs and reflecting on your habits can help you recognize when entertainment begins to move toward harmful behaviour.

Warning Signs of Problem Gambling

• Preoccupation: You frequently think about gambling, plan your next deposits, or replay past wins and losses in your mind when you should be focused on work, school or family.
• Chasing losses: You increase your stakes or extend your playing sessions to try to recover money you have already lost.
• Loss of control: You gamble longer than planned, ignore limits you set for yourself, or feel unable to stop even when you intend to.
• Financial pressure: You borrow money, use funds needed for bills or essentials, overuse credit, or hide financial information from others because of gambling.
• Emotional impact: You feel guilt, shame, anxiety, irritability or depression related to gambling outcomes or debts.
• Social and work problems: You cancel plans, neglect responsibilities, or experience conflicts with family, friends, or colleagues because of gambling.
• Lying or secrecy: You downplay how much time or money you spend gambling, or hide your activity on f12bet-casino-ca.com or other sites.

Quick Self‑Assessment

Ask yourself the following questions. Answer honestly with "yes" or "no" and reflect on the pattern of your responses:

• Do I gamble with money that I originally reserved for rent, bills, food or other essentials?
• Have I tried to stop or reduce my gambling on f12-bet-casino or other sites but found it difficult?
• Do I feel restless, upset or irritable when I cannot gamble?
• Have friends or family expressed concern about how much or how often I gamble?
• Do I sometimes hide or misrepresent my gambling activity or losses?
• Do I gamble to escape problems, stress, loneliness, or negative moods?
• Have I ever borrowed money or sold possessions to fund gambling or pay gambling debts?

If you answered "yes" to several of these questions, we strongly encourage you to consider using the limits and self‑exclusion tools described below and to contact a professional support service in your province or territory.

Limits & Tools

Setting clear limits in advance is one of the most effective ways to keep gambling under control. f12-bet-casino aims to provide configurable tools in your account area so you can define how much time and money you are prepared to spend before you start playing.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account settings: Log in to f12bet-casino-ca.com and navigate to the "My Account", "Profile" or similarly named section. Look for a link such as "Responsible Gaming", "Limits" or "Safer Gambling".
2. Choose the type of limit: Select one or more of the available deposit limit intervals (for example, daily, weekly and monthly). Where available, each interval will have a separate field.
3. Enter your maximum amounts: Decide in advance what you can comfortably afford to lose without affecting your essential expenses. Enter conservative amounts, such as a daily limit (e.g. CAD 50), weekly limit (e.g. CAD 150) and monthly limit (e.g. CAD 500), according to your personal situation.
4. Confirm and save: Review the numbers carefully and click "Save", "Apply" or similar. In most responsible gaming systems, any decrease to your limits takes effect immediately, while any increase may be subject to a waiting or "cooling‑off" period (for example 24 hours) before it becomes active. If the interface does not clearly show this, please contact support for clarification.
5. Respect your limits: Once your deposit limit is reached in a given period, further deposits may be blocked until the period resets. Treat this as a firm boundary, not a suggestion.

If you cannot locate the deposit limit function, please contact our 24/7 Live Chat or email support@f12bet-casino-ca.com and request that a daily, weekly or monthly deposit cap be applied to your account.

Time Spent Limits and Session Controls

• Session timers: Where available, you can set a maximum session length (for example, 30, 60 or 120 minutes). Once this period expires, you may receive a pop‑up reminding you to take a break or you may be automatically logged out.
• Reality checks: Many systems offer a "reality check" pop‑up at regular intervals (e.g. every 30 or 60 minutes) showing how long you have been playing and your net result during that session. Use this to pause and evaluate whether to continue.
• How to enable: In your account's "Responsible Gaming" or "Settings" section, look for options labelled "Session Limit", "Time Limit" or "Reality Check". Choose your preferred interval and confirm the change. If these options are not visible, please contact support and ask what time‑management tools are available on your account.

Short Breaks ("Time‑Out")

1. Locate the Time‑Out option: Navigate to the "Responsible Gaming" or "Self‑Control" area in your account. Look for "Time‑Out", "Short Break" or similar wording.
2. Select the break duration: Common options may include 24 hours, 48 hours or 72 hours. Choose a period during which you will not have access to play on f12bet-casino-ca.com.
3. Confirm your request: Read the summary of what Time‑Out entails (for example, inability to place bets or play casino games during the selected period) and confirm. Once applied, a Time‑Out typically cannot be cancelled until the selected period has expired.
4. Use the break to reflect: During your break, review your gambling behaviour, consider your financial position, and, if needed, contact a professional support service in Canada for guidance.

If you cannot find a Time‑Out function in your account, you may request a manual short‑term block by contacting support via Live Chat or email. Please clearly state that you want a temporary break from gambling and specify the requested period (for example 24-72 hours). Availability of these tools and exact implementation may vary; the current Responsible Gaming Policy and Terms and Conditions will always prevail.

Self‑Exclusion

Self‑exclusion is a stronger protective measure intended for players who feel that their gambling is no longer under control or who are at high risk of developing a gambling disorder. It restricts access to your account for an extended period, from several months up to a lifetime ban, depending on the options available.

How to Request Self‑Exclusion

1. Go to the Self‑Exclusion section: After logging in to f12bet-casino-ca.com, open "My Account" or "Responsible Gaming". Look for "Self‑Exclusion", "Permanent Closure" or a similar heading. If you do not see such an option, proceed directly to step 4 and contact support.
2. Choose the exclusion period: Typical options may range from at least 6 months to longer fixed terms (for example 1 year, 3 years) or an indefinite/lifetime exclusion. Carefully select the minimum period during which you do not want to have access to your account.
3. Read the key consequences: Before confirming, review the explanation of what self‑exclusion means for you, including login restrictions, handling of active bets, and communications. Make sure you understand that self‑exclusion is a serious, long‑term measure and is not intended to be revoked on short notice.
4. Confirm your decision: You may be asked to re‑enter your password, tick a confirmation box, or click a link in a verification email. Complete all required steps. Once processed, your self‑exclusion will normally take effect as soon as practically possible.
5. Requesting via support: If you cannot access a self‑exclusion menu, contact Live Chat or email support@f12bet-casino-ca.com, state clearly that you wish to self‑exclude, and specify the desired exclusion period (between 6 months and lifetime). Keep a copy of the correspondence for your records.

Consequences of Self‑Exclusion

• Access restrictions: You will not be able to log in or use your account for gambling during the exclusion period. Attempts to create new accounts may be detected and closed once identified, in line with the operator's policies.
• Deposits and betting: New deposits and bets should be blocked once the self‑exclusion is in effect. Any pending bets placed before exclusion will be settled according to the applicable Terms and Conditions.
• Account balance and withdrawals: Treatment of remaining balances depends on the current Terms and Conditions and may vary by situation (for example, you may be asked to withdraw available funds before the exclusion is activated, or to contact support to arrange a withdrawal). This page does not guarantee specific refunds; the contract terms and applicable law will prevail.
• Marketing communications: f12-bet-casino will endeavour to stop sending marketing communications to self‑excluded players as soon as reasonably practicable. Some messages already in process (for example, emails prepared before the exclusion) may still arrive.
• Ending or extending exclusion: For fixed‑term exclusions, your account may remain blocked until you actively request re‑opening and complete any required assessment; re‑opening is not automatic in all systems. For lifetime exclusions, reopening is generally not permitted. Exact rules for ending or extending self‑exclusion are governed by the Responsible Gaming Policy and may change over time.

Self‑exclusion on f12bet-casino-ca.com applies only to your account with this operator. It does not automatically block access to other gambling sites or land‑based venues. To strengthen protection, consider also using external blocking tools and national self‑exclusion schemes where available.

Support Resources

If you are concerned about your gambling, or about someone close to you, professional and confidential support is available. The services listed below operate independently of f12-bet-casino. We encourage you to combine our on‑site tools with qualified external help, especially if you experience financial, emotional or family difficulties related to gambling.

Local Support in Canada (CA)

• National Problem Gambling Helpline (US & Canada): Telephone 1‑800‑522‑4700, available 24/7. Provides crisis support, information and referrals. Service is offered in English, with access to interpreters for additional languages. Calls are confidential.
• Ontario - ConnexOntario: Although f12-bet-casino does not accept players located in Ontario and does not hold an Alcohol and Gaming Commission of Ontario (AGCO) licence, Ontario residents who struggle with gambling can obtain free, confidential help through ConnexOntario at 1‑866‑531‑2600 (24/7; English and French, with access to other languages). This service offers information and referrals to local treatment programs.
• Other provinces and territories: Many provincial health authorities in Canada provide dedicated problem‑gambling lines and counselling (for example, services managed by provincial ministries of health or addiction agencies). Please consult your provincial or territorial government health website and search for "gambling help", "problem gambling services" or "addictions helpline" for current contact details.

Availability, hours and language coverage of public services may change. When in doubt, call the national helpline number listed above or contact a local health authority for up‑to‑date information.

International Support Organizations

Self‑Exclusion Schemes in Other Countries

• United Kingdom - GamStop: GamStop (gamstop.co.uk) is a free online self‑exclusion scheme that allows UK‑resident players to block themselves from participating operators licensed by the UK Gambling Commission. Registering with GamStop does not automatically block access to f12-bet-casino, which operates under a Curaçao licence, but may help to reduce exposure to other sites.
• Spain - RGIAJ: Spain's General Registry of Gambling Access Bans (RGIAJ) enables residents to exclude themselves from licensed online gambling in Spain. Registration is managed by Spanish authorities and does not directly apply to f12-bet-casino, but can be useful if you also access Spanish‑licensed operators.
• Other jurisdictions: Several countries and regions maintain their own multi‑operator self‑exclusion registers. If you live outside Canada or regularly use foreign gambling sites, please consult the relevant national gambling regulator's website for up‑to‑date schemes in your jurisdiction.

Blocking and Filtering Tools

• Gamban: A commercial application that blocks access to a wide range of gambling websites and apps across devices. Useful as an additional barrier alongside your on‑site limits and self‑exclusion.
• BetBlocker: A free tool that allows you to restrict access to gambling sites and apps for selected periods. Particularly helpful if you share devices with others and want a system‑level block.
• Device and network controls: Built‑in parental controls and content filters on computers, smartphones and routers can also reduce exposure to gambling content, particularly for minors in your household.

Support for Families and Friends

• Family‑oriented services: Many of the helplines and organizations listed above also provide specific guidance and counseling for relatives and friends of people affected by problem gambling.
• Confidentiality and professionalism: The services named on this page operate independently of f12-bet-casino. Your conversations with them are confidential and will not be shared with the operator or with F12 Gaming N.V., except where required by law or with your explicit consent.

Help for Family

Gambling‑related harm often affects spouses, partners, parents, children and friends. If you are worried about someone who uses f12bet-casino-ca.com or other gambling services, you are not alone. The following guidelines may help you engage in a constructive conversation and encourage professional support, while protecting your own well‑being.

Talking to Someone About Gambling

• Choose the right moment: Speak in a calm, private setting when the person is sober and not actively gambling. Avoid starting the conversation during an argument or immediately after a loss.
• Use non‑judgmental language: Focus on specific behaviours and their consequences ("I'm worried because I see you struggling to pay bills") rather than making accusations ("You are irresponsible"). Express concern, not blame.
• Listen and validate feelings: Allow the person to share their perspective. Acknowledge that gambling may feel like a way to cope with stress or problems, while gently emphasizing the harm it is causing.
• Set clear boundaries: Protect your own finances and emotional safety. It is appropriate to refuse to lend money or cover debts if this would enable further gambling.

Support Groups and Resources for Families

• Gam‑Anon: An international fellowship for relatives and friends of people with gambling problems (gam-anon.org). Offers meetings and resources focused on coping strategies and shared experience.
• SMART Recovery - Family & Friends: Provides online and in‑person meetings, tools and educational materials for people affected by a loved one's addictive behaviours, including gambling (smartrecovery.org).
• Online forums and chats: Several independent forums and moderated chat groups allow family members to share experiences anonymously and obtain peer support. When using online communities, verify that the platform is reputable and maintains confidentiality.

Next Steps for Concerned Relatives

• Encourage professional help: Suggest that the person contact a local problem‑gambling helpline in Canada, speak with a family doctor, or seek counselling with a therapist experienced in gambling disorders.
• Seek support for yourself: Consider individual therapy, family counselling, or participation in support groups to manage stress, anxiety or financial strain related to the situation.
• Consider account measures: If the person gambles on f12bet-casino-ca.com and agrees, encourage them to set strong limits or request self‑exclusion as described in this page. For legal and privacy reasons, f12-bet-casino normally cannot close or manage an account solely on the request of a third party, but our support team can provide general guidance.

Operator's Commitment

F12 Gaming N.V., the company operating f12bet-casino-ca.com, is registered in Curaçao (company number 159643) and holds online gambling licence 8048/JAZ2022-022 issued under master licence 8048/JAZ by Antillephone N.V. under the Government of Curaçao. This licence remains indicated as active as of 2025. Although this framework does not provide the same level of player protection as certain European or Canadian provincial regulators, f12-bet-casino is committed to implementing internal measures to promote responsible gaming for players in Canada (excluding Ontario).

Internal Risk‑Check Procedures

• Behaviour monitoring: The platform may use automated tools and manual reviews to observe account activity patterns that could indicate elevated risk, such as rapid and repeated deposits, very long playing sessions, frequent cancellation of withdrawals, or attempts to circumvent limits.
• Warning messages and prompts: Where appropriate, you may receive on‑screen warnings, reality‑check pop‑ups or email notifications encouraging you to review your behaviour, set or adjust limits, or consider a break from gambling if risk indicators are detected.
• Account‑level actions: In higher‑risk situations, support staff may limit access to certain products, enforce or adjust deposit limits, place temporary blocks, or suggest self‑exclusion, in line with internal policies and applicable law.

When Support May Contact You

• Risk‑based contact: If f12-bet-casino identifies patterns consistent with possible problem gambling or misuse of the platform, our support or responsible gaming team may contact you via email, in‑site messages or Live Chat to discuss your play, to remind you of available tools, or to recommend a cooling‑off period or self‑exclusion.
• Verification and compliance: We may also contact you to verify information, source of funds or identity, particularly if your activity level increases significantly. These checks are designed to protect both you and the integrity of the platform.
• Player‑initiated requests: When you request limits, breaks, self‑exclusion or information about responsible gaming, our team will work with you to clarify available options and implement agreed measures as quickly as reasonably possible.

For players in Canada, please note that f12-bet-casino does not hold an Alcohol and Gaming Commission of Ontario (AGCO) licence and does not hold local licences in other Canadian provinces. Disputes and responsible gaming concerns are handled through internal procedures and, if necessary, escalated to the Curaçao regulator listed below, rather than to Canadian gaming commissions.

Updates

Responsible gaming standards, legal requirements and internal procedures evolve over time. f12-bet-casino may update this page, the Responsible Gaming Policy and related documents to reflect regulatory changes, product developments, or improvements to our player‑protection tools.

• Notification methods: Significant changes may be communicated by email to registered players, by notifications in your account area, by website banners or pop‑up messages when you log in or before you place bets, and by updating the text of this page on f12bet-casino-ca.com.
• Where to check the latest version: The current version of our Responsible Gaming information is always available through the "Responsible Gaming" or similarly titled link in the website footer. We recommend that you review it regularly, especially if you rely on specific tools or limits.
• Priority of legal documents: In case of any inconsistency between this page and the Terms and Conditions, the Terms and Conditions, together with any applicable laws and regulatory requirements, will prevail.

Last updated: 6 November 2025.

Contact & Feedback

f12-bet-casino encourages open communication about responsible gaming. If you wish to set or adjust limits, request a break or self‑exclusion, or provide feedback about our policies, please use the channels below.

Responsible Gaming Contacts

• Email (primary support and responsible gaming contact): support@f12bet-casino-ca.com
• Live Chat: 24/7 Live Chat support is available on f12bet-casino-ca.com. Actual connection times may vary; internal tests have shown response times ranging from under 30 seconds to several minutes.
• Telephone: No telephone support number is currently provided. All communication is handled via email and Live Chat.
• Regulator complaint contact (Curaçao): If you have exhausted f12-bet-casino's internal complaint process and still feel your issue has not been resolved fairly, you may contact the licence holder's supervisory body, Antillephone N.V., at certria@gaminglicences.com. A contact form may also be available on the Antillephone website. Please note that response times and procedures are determined by the regulator, not by f12-bet-casino.

Responsible Gaming Feedback and Requests

You may also use the following feedback form as a model for submitting responsible gaming requests or comments to our support team (for example by email or, where available, via an online contact form in your account area):

Responsible Gaming Feedback / Request

Name (optional):


Account email (required for account‑specific requests):


Topic:
Set or change deposit/time limits Request short break (Time‑Out) Request self‑exclusion Request information about tools and policies Provide feedback or suggestions Other responsible gaming issue

Details of your request (please include desired limits or exclusion period, if applicable):


Submit

For urgent emotional or safety concerns, please contact a local emergency service or a dedicated crisis or problem‑gambling helpline in your province or territory, rather than relying solely on the support channels of f12-bet-casino.