Responsible Gaming

Observe: Responsible gaming means using f12-bet-casino for entertainment, not financial gain. Gambling involves risk and should be approached consciously with clear limits and awareness of warning signs.

Expand: Our goal is to help you make informed choices, maintain control, and access help early if gambling begins to create harm. We provide practical tools (limits, time-outs, self-exclusion), information, and confidential support pathways.

Reflect: f12-bet-casino, operated at f12bet-casino-ca.com under Curaçao Gaming Authority licence OGL/2025/245/0104 (F12 Gaming N.V., No. 159643), supports safer play for Canadian customers. We are not licensed by provincial regulators in Canada (including Ontario). This page is informational and not legal advice; always follow your local laws and age limits (18+ in AB/MB/QC; 19+ elsewhere in Canada and territories).

Risk Awareness

Observe: Problem gambling may develop gradually and is often signaled by changes in time, money, and attention given to betting.

Expand: Common early indicators include: increasing bet frequency or amounts; thinking about gambling outside play; chasing losses; hiding gambling from family; using funds meant for essentials; borrowing to gamble; irritability when trying to stop; neglecting work or studies; and gambling to escape stress, anxiety, or depression.

Reflect: If any of these apply, consider immediate use of our limits, a short Time-Out, or professional support below. Early action reduces harm.

Quick self-check (score 1 for "Yes")

• I bet more than I plan or can afford.
• I return quickly after losses to win money back.
• Friends/family are worried about my gambling.
• I feel restless or irritable when I try to cut down.
• I have borrowed or used credit to gamble.

Result guide: 0-1: keep using tools; 2-3: set stricter limits and consider a Time-Out; 4-5: consider self-exclusion and contact a helpline.

Limits & Tools

Observe: Limits help you pre-commit to safe spending and time. Decreases apply immediately; increases are subject to a cooling-off period.

Expand: You can set daily, weekly, and monthly deposit limits, session reminders, and Time-Outs in your account. These tools operate in CAD and apply across all products on f12bet-casino-ca.com.

Reflect: Use conservative numbers that fit your budget. Treat any increase as exceptional; we delay increases to support safer decisions.

Deposit limits (daily/weekly/monthly)

1. Go to: Account > Responsible Gaming > Deposit Limits.
2. Select period: Daily, Weekly, Monthly.
3. Enter an amount, e.g., Daily: CAD 30, Weekly: CAD 100, Monthly: CAD 300.
4. Confirm. Decreases take effect immediately. Increases take effect only after a minimum 24-hour cooling-off and fresh confirmation on next login.

Time spent limits and reality checks

• Session reminders: Account > Responsible Gaming > Time Alerts. Choose 15/30/60 minutes. A pop-up will show elapsed time and give options to continue or log out.
• Daily session cap: Set a maximum play time per day (e.g., 90 minutes). On reaching the cap, the session ends and you must log out.

Time-Out (short break)

1. Go to: Account > Responsible Gaming > Time-Out.
2. Choose 24, 48, or 72 hours. Confirm your selection.
3. During Time-Out you cannot deposit or play; you may withdraw available real-money balance via cashier or support. Time-Out cannot be canceled early.

Regional compliance note (CA): Limits and Time-Outs are standard harm-minimization measures. They do not replace local self-exclusion programs provided by provincial regulators for provincially regulated gambling.

Self-Exclusion

Observe: Self-exclusion blocks access for an extended period and is intended for significant risk or harm.

Expand: You can exclude yourself from f12-bet-casino for 6 months, 1 year, 2 years, 5 years, or permanently (lifetime). We will also remove you from marketing lists and block account reactivation during the selected period.

Reflect: Choose the longest period that supports recovery. Combine with device/site blockers and professional support for best results.

How to self-exclude (step-by-step)

1. Go to: Account > Responsible Gaming > Self-Exclusion.
2. Select a period: 6m, 1y, 2y, 5y, or Lifetime.
3. Read the consequences summary and tick the acknowledgment box.
4. Confirm via 2-step verification sent to your email/phone.
5. On confirmation, you will be logged out and blocked from logging in or creating new accounts.

Consequences and funds

• Access: You cannot log in, deposit, or wager until the end of the period. Lifetime exclusions are not reversible.
• Marketing: We stop promotional communications as soon as practicable.
• Withdrawals: Pending withdrawals continue. If you have an available cash balance, request withdrawal before confirming exclusion or contact support to arrange a withdrawal. Bonus funds and wagering progress are forfeited.
• Refunds: Self-exclusion is prospective only; it does not entitle refunds for past play or losses.
• Reactivation (non-lifetime): After expiry, any request to reopen undergoes a 24-hour cooling-off and a risk review; we may refuse reactivation if risk remains high.

CA note: Provincial self-exclusion (e.g., Ontario "My PlayBreak," BC "Game Break") covers provincially regulated sites/venues only. It does not automatically apply to offshore sites. Use both our site-level exclusion and any provincial program available to you.

Support Resources

Observe: Confidential, 24/7 help is available across Canada and internationally.

Expand: Use the helpline in your province/territory or the services listed below. Most offer English/French with access to interpreters.

Reflect: If in immediate danger or crisis, call 911. For non-urgent help, contact a gambling helpline or a licensed counselor.

Local support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600 (24/7, English/French, interpreter available), live chat at connexontario.ca
• British Columbia - BC Gambling Support Line: 1-888-795-6111 (24/7, multilingual)
• Alberta - Addiction Helpline (AHS): 1-866-332-2322 (24/7, English; interpreter available)
• Manitoba - Manitoba Problem Gambling Helpline: 1-800-463-1554 (24/7)
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 (24/7)
• Québec - Jeu: aide et référence: 1-800-461-0140 (24/7, French/English)
• Nova Scotia - Problem Gambling Helpline: 1-888-347-8888 (24/7)
• All provinces/territories - Health services navigator: 811 (24/7; ask for gambling/addictions support; English/French, some regions offer interpretation)
• Youth support (Canada-wide) - Kids Help Phone: 1-800-668-6868 or text 686868 (24/7)

Self-exclusion schemes by jurisdiction

• Canada (provincial): Ontario "My PlayBreak" (igamingontario.ca), BC "Game Break," and equivalent programs in other provinces for provincially regulated gambling.
• United Kingdom: GAMSTOP (gamstop.co.uk) - free, covers licensed UK online operators.
• Spain: RGIAJ (registrojuego.mineco.gob.es) - national online self-exclusion.
• Denmark: ROFUS (spillemyndigheden.dk) - national register.

Blocking and filtering tools

• Gamban (gamban.com) - paid, blocks gambling sites/apps across devices.
• BetBlocker (betblocker.org) - free, device-level blocking.
• DNS/Router-level controls and app store parental controls to restrict gambling content on family devices.

Confidentiality: Helplines and treatment providers keep your information confidential as permitted by law. Professional counseling is recommended where gambling affects finances, relationships, or mental health.

Help for Family

Observe: Loved ones often notice harm first. Supportive, non-judgmental conversations help engagement.

Expand: Prepare specific examples (missed bills, mood changes), choose a calm time, use "I" statements, set clear boundaries (no loans for gambling), and offer to contact a helpline together. Protect joint finances: separate accounts, adjust spending limits, monitor credit reports.

Reflect: Encourage professional support and consider family counseling. Seek help for yourself as well.

Family resources

• Gam-Anon (for families): gam-anon.org - meetings and resources.
• Gambling Therapy - Family and friends forum: gamblingtherapy.org
• Responsible Gambling Council (Canada): responsiblegambling.org - education and tools.
• Crisis support (Canada): 988 Suicide Crisis Helpline (24/7) - call or text 988.

Next steps: Speak with a psychotherapist experienced in gambling addiction, contact a provincial helpline to arrange counseling, and consider financial counseling where debts exist.

Operator's Commitment

Observe: We monitor play to identify potential risk patterns and provide timely interventions while respecting privacy.

Expand: Our internal checks review markers such as rapid deposit escalation, chasing losses, extended sessions, multiple payment declines, and repeated limit changes. We use session reminders and on-site messages to nudge safer play. Decreases to limits are immediate; increases are delayed with re-confirmation. We may temporarily restrict features while we review risk.

Reflect: If we detect elevated risk, our Safer Gambling Team may contact you via in-account message or email to discuss tools (limits, Time-Out, self-exclusion) and, where appropriate, refer you to support services. We may apply mandatory limits or account restrictions when serious harm is suspected. Processing of personal data for safer gambling is described in our Privacy Policy.

Jurisdictional notice (CA): f12-bet-casino operates under Curaçao licence OGL/2025/245/0104 and is not regulated by Canadian provincial authorities (including AGCO/iGO in Ontario). Ontario residents should use provincially registered operators and consider My PlayBreak.

Updates

Observe: Responsible gaming practices evolve with regulation and best practice.

Expand: We notify material changes to this page via on-site banner and/or email to registered players at least 24 hours before they take effect, unless urgent safety or legal reasons require immediate update.

Reflect: You can always access the latest version at f12bet-casino-ca.com/responsible-gaming. Keep your contact details current to receive notices.

Last updated: 2025-10-31

Contact & Feedback

Observe: Clear contact routes help you access support promptly.

Expand: Our Safer Gambling Team provides confidential guidance about limits, Time-Outs, and self-exclusion.

Reflect: If dedicated email or phone are unavailable, use live chat or the form below; we will respond as quickly as possible.

• Email (secure in-account messaging): Account > Messages > New > Responsible Gaming
• Live chat: Available 24/7 at f12bet-casino-ca.com (Support > Live Chat)
• Phone: Not currently specified for Canada. Please use live chat or submit the form below; we can arrange a call-back if needed.

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Legal and age notice (CA): You must be of legal gambling age in your province/territory (18+ AB/MB/QC; 19+ elsewhere). Access is restricted in jurisdictions where online gambling is prohibited. f12-bet-casino is operated at f12bet-casino-ca.com under Curaçao licence OGL/2025/245/0104 by F12 Gaming N.V. We are not registered with Canadian provincial regulators (including Ontario AGCO/iGO).